# Final Session: Support, Troubleshooting & Maintenance (Wed, Oct 28) - For Admins

**URL:** <https://community.vastdata.com/t/final-session-support-troubleshooting-maintenance-wed-oct-28-for-admins/2145>\
**Category:** Education\
**Tags:** webinar, featured\
**Created:** [October 26, 2026, 9:40pm UTC](https://community.vastdata.com/t/final-session-support-troubleshooting-maintenance-wed-oct-28-for-admins/2145 "2026-10-26T21:40:52Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Derington](https://sea2.discourse-cdn.com/flex022/user_avatar/community.vastdata.com/derington/32/1823_2.png) [@Derington](https://community.vastdata.com/u/Derington)\
**Post date:** [October 26, 2026, 9:40pm UTC](https://community.vastdata.com/t/final-session-support-troubleshooting-maintenance-wed-oct-28-for-admins/2145/1 "2026-10-26T21:40:52Z")

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Hi everyone! The VAST Customer Education Series wraps up this Wednesday with Session 9 of 9: **Support, Troubleshooting & Maintenance** , hosted by Phillip “pwags” Wagstrom and Dave Derington.

We’ll cover the VAST Support methodology, case framing, log collection, and general maintenance to keep your cluster healthy and get problems resolved quickly.

**Agenda:**

- Troubleshooting best practices
- Opening a ticket and proper case framing
- Evaluating the current state (CLI and Linux host commands)
- Collecting VMS and Docker logs
- Problem isolation (physical, network, or application layer)

**When:** Wednesday, October 28 · 11am ET / 8am PT / 15:00 GMT  
**Register:** [VAST Live Customer Education Series - VAST Data](https://www.vastdata.com/events/support-troubleshooting-and-maintenance)

**Catch up on the series:**

- All sessions: [VAST Live Customer Education Series - VAST Data](https://www.vastdata.com/customer-education-series?utm_medium=Social&utm_source=LinkedIn&utm_campaign=FY27-Global-ADOP-MUC-Webinar-Customer-Education-Series)
- Recording playlist (worth bookmarking): [https://www.youtube.com/watch?v=yWqoIjEfYJg&list=PLms0BUHwE7cbCCkmkbI0M\_9b8xgU9v5lb](https://www.youtube.com/watch?v=yWqoIjEfYJg&list=PLms0BUHwE7cbCCkmkbI0M_9b8xgU9v5lb)

**Next step:** The series is designed to prepare you for the **VAST Administrator Certification**. If you’ve followed along, you’re ready to take it.

Thank you to everyone who joined us across all nine sessions. Your questions shaped the content. Drop any troubleshooting questions below and we’ll try to cover them live